You can reach out to us through the following methods:
Live chat
Click the headset icon on the right side of the screen, just above the 'Feedback' button, to start a conversation with our support team. This is the quickest way to ask a question or get help, and you can easily continue the conversation later.In-App feedback tool
Within the Marvia platform, click the 'Feedback' button located on the right side of the admin panel. This feature allows you to send content directly to our support team, including videos and screenshots, facilitating a more efficient resolution process.
Email support
Alternatively, you can send an email to our support team at [email protected]. Please provide detailed information about your issue or feedback to help us assist you effectively.
How to use the in-app feedback tool
Clicking the 'Feedback' button will open a pop-up window.
From the drop-down menu, select whether you want to report a problem, ask a question, or suggest an improvement.
To help our support team better understand your message, attach a screenshot or screen recording.
Provide a summary and description of your feedback or issue.
Press 'Send' to submit your feedback.
Upon submission, a support ticket is automatically created, including information about the page you were on when you sent the feedback.