Overview
When creating a social campaign, you can choose how locations can participate:
None: All selected locations participate automatically
Opt-in: Locations must actively choose to participate
Opt-out: Locations participate by default but can choose to withdraw
Setting Up Participation Options
When creating a campaign, choose the participation option under the "Workflow" section.
When choosing opt-in/opt-out, you must specify a deadline date/time for participation decisions.
A suggested notification message is shown, which you can adapt based on your preferences. You can use variables for personalization using the { } icon.
Example: "Dear {Location name}, please confirm your participation..."The opted-in / opted-out list shows the current status of all users. You can use the search functionality to find a specific user in the list.
Additional Tips
Write clear expectations in the messages
Explain the consequences of non-response
Maintain a consistent opt-in/opt-out approach to avoid confusion
Regularly review and update your opted-in and opted-out lists.