After you submit a request, you can follow its progress and talk to your marketing team in Workflows.
Note: Your portal may look different from the screenshots. The colors and layout, and the options and buttons you see, depend on how your organization has set up the portal.
Open your request
Click your name in the top-right corner and select My account.
Go to Workflows and open the Requests tab.
Find your request in the list. Use the search bar or the Status filter to find it faster. With the switch on the right you choose between Personal (only your own requests) and Locations (all requests for your locations).
Click the three dots (⋮) in the Actions column and select View.
Check the status
The Status column shows where your request is:
Requested: your request has been sent and is waiting for your marketing team.
Pending requester: your marketing team has asked you a question and is waiting for your answer.
Pending approver: your request is waiting for approval.
Accepted: your request has been handled and is closed.
Declined: your request has been declined. If your marketing team added a reason, you find it in the conversation.
Answer a question or add information
On the right side of your request you find the Conversation. Type your message, add files if needed, and send it. Your marketing team sees your reply in the request. Co-requesters can follow the request and reply in the conversation too.
Note: Your marketing team updates the status of your request. You don't need to change or close it yourself.