Marvia is committed to providing comprehensive support to ensure our users have a seamless experience with our platform. Here's how you can access our support services and stay informed about updates:
Support availability
Our support team is readily available to address your questions and resolve any issues through our ticketing system. We offer tailored Service Level Agreements (SLAs) for different regions:
- US region: Our regular support hours are Monday to Friday from 3:00 AM to 8:00 PM ET. During these times, customers can easily reach out for assistance by submitting tickets via email at support@getmarvia.com.
For incidents outside of business hours, an escalation model is available. - EMEA region: For regular support, Marvia is available via our ticketing system Monday through Friday from 8:00 AM to 6:00 PM CET. You can reach us at support@getmarvia.com or by calling +31(0)20 716 2810.
For incidents outside of business hours, an escalation model is available. - APAC region: Our regular support hours are Monday to Friday from 8:00 AM to 6:00 PM JST. During these times, customers can easily reach out for assistance by submitting tickets via email at support@getmarvia.com.
You can review the specific terms and conditions of our SLAs on our Service Level Agreement page.
Reporting bugs and providing feedback
Within the Marvia platform, you can use the 'Give feedback' button to report bugs or provide feedback.
Learn more about how to use the in-app feedback tool.
Staying updated
To keep abreast of the latest updates, features, and improvements:
- Changelog: We publish the latest features, updates, and fixes every two weeks on our Changelog page.
- Release notes: Our quarterly release notes share the most significant new features and updates in our platform.
By leveraging these resources, you can ensure a productive and informed experience with Marvia.